Refund Policy

Last updated: October 13, 2026

You can try AigoPilot before you pay: ask for a seven day trial in the chat on this site. If you buy a plan and change your mind, this page says how to get your money back.

Plans paid through Paddle

New plans are sold through Stripe only. Some plans were bought earlier from the European Union, the United Kingdom or Liechtenstein through Paddle. If you bought a plan this way, you can ask for a full refund within 14 days of the purchase.

For these purchases, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders. Paddle provides all customer service inquiries and handles returns. The refund is made by Paddle, under Paddle's refund policy, at paddle.com/legal/refund-policy.

To ask, use the link in the receipt Paddle emailed you, or go to paddle.net and choose Request refund, or write to info@aigopilot.com from the address you bought with and we pass the request to Paddle.

Plans paid through Stripe

Buyers in the other countries we sell to pay us directly, through Stripe. For these purchases, write to info@aigopilot.com within 14 days of your first payment for a plan and we refund it in full. Section 4 of the Terms of Service has the detail.

What a refund does

The money goes back to the payment method you used. A refund ends your licence at once on every computer where you use AigoPilot.

Plugins

Plugins are bought separately from a plan and have terms of their own, in section 16 of the Terms of Service.

Your legal rights

Nothing on this page limits a right that the law where you live does not allow to be limited. Where that law gives you a longer period or a stronger right, the law applies.

Contact

Doment Digital FZE LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. info@aigopilot.com